(1) We guarantee all our displays, modules, parts for two full year. During this time, we will replace or remend our goods for free if there is something wrong with them.
(2) We will provide maintenance for a lifetime and charge for the raw materils only.
2. Technology Training
(1) We provide the technology training for free, which contains the operation training and maintenance training in the factory.
(2) We will send our engineers to your country by negotiation.
3. Maintenance and Consulation
(1) We provide full maintenance for a lifetime and charge for the raw materials only.
(2) We also provide lifetime consulation by E-mail, call, MSN or other ways for free.
4. Documents and Certification
(1) We provide the operation manual, software, test report and so on.
(2) We can also provide all kinds of certification such as CE, UL and so on.
5. CAD Drawing and Fixing
(1) We provide CAD drawing on how to fix up the display for free and some other expert suggestion.
(2) We will send our engineers to your place if we are expected after our negotiation.
6. Additional service
(1) We provide you the forwarding information, and some other information such as flight box, structure information for your reference for free.
We have 12-year production experience, We have 12-year design experience of offering solution, installation, and after-sales service, etc.
There are around 103 countries, and more than 12564 customers, 489 cities and areas who get LED service support and 24-hour contact from FOXGOLDEN, Our LED products mainly concentrated on areas, such as America, Europe, Asia, Africa and Australia ,etc.
Customer visit our FOXGOLDEN
Q1: When is the delivery time?
A1: we will accomplish manufacturing within 10 days after receiving the deposit.
Q2: What is the payment method?
A2: We support a variety of payment methods,the most common is the TT.
Q3: What's the pixel pitch for Outdoor LED Display Screen?
A3: Outdoor (P6mm / P8mm/P10mm)
Q4: Where is it used for?
A4: Outdoor & rental use. Widely used for backdrop of staging event, rental business, liveshow, concert, etc.
Q5: Can it play HD video?
A5: Yes, it can realize HD video function with Linsn controlling system.
Q6: What's the controlling system?
A6: Our standard controlling system for this model is Linsn, Novastar. Also support other controlling system, like Xixun,TF, Colorlight, etc.
Q7: How about the size of project?
A7: Please offer the size with "width by height" of project. We will offer the suitable solution for your project size. I will appreciate it if any drawing files about installation offered.
Q8: How about your service?
1. Lifetime free maintenance and upgrade.
2. Complaint respond period not exceed 24 hours; maintenance guidance and problem solution supplied in 48 hours.
3. Customer satisfaction tracking report.
4. Free technician training.
5. Full set of documents free of charge, which including installation guidance, software operation manual, easy maintenance manual and control system software CD and so on.
6. Special service for big project, such as stadium, exhibitions, squares and so on.